Refund & Cancellation Policy

Last updated [DATE]

⚠️ Draft — before you trade, replace every [PLACEHOLDER] with your real company details and have this reviewed by a UK solicitor. Brandity cannot publish binding terms on your behalf.

Who we are

[COMPANY NAME] (“Brandity”, “we”, “us”), a company registered in England and Wales, company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS]. VAT registration number [VAT NUMBER]. Contact: hello@getbrandity.com.

Your 14-day right to cancel

Because you buy online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you buy to change your mind about a membership, without giving a reason.

If you asked us to start straight away

At checkout you can ask for your membership to start immediately. If you do, and you then cancel within the 14 days, you still get a refund — but we may keep a proportionate amount for the service already supplied. If you have had full access to member-only opportunities for the whole period, you may lose the right to cancel once the service has been fully performed. We tell you this before you pay, and you must tick a box to confirm you understand it.

How to cancel

Email hello@getbrandity.com with your name, order reference and the words “I cancel”. You can use the model cancellation form at [LINK TO MODEL FORM]. We will confirm by email.

Refunds

We refund to your original payment method within 14 days of accepting your cancellation. You will not pay a fee for the refund itself.

After the 14 days

Memberships are a one-time payment and are not generally refundable after the cancellation period. This does not affect your legal rights if the service is not carried out with reasonable care and skill, is not as described, or we fail to deliver it — in which case you may be entitled to a repeat performance, a price reduction or a refund under the Consumer Rights Act 2015.

Downgrades

Membership tiers are separate one-time payments. Moving to a lower tier is not a refund, and we do not credit the difference. Contact us before changing tier and we will advise you.

Complaints

Email hello@getbrandity.com and we will respond within [N] working days.